FAQ — Frequently Asked Questions
Frequently Asked Questions
Do you ship internationally?
Yes — we ship to most countries worldwide with tracking, and shipping is free on every order over $50 (every watch we sell qualifies). Prices are shown in your local currency at checkout.
Where do you ship from, and how long does it take?
All orders ship directly from our supplier warehouses in Asia. This lets us offer independent-brand watches at lower prices than traditional retail. Estimated delivery: United States 7–15 business days, Canada 10–18, UK & Australia 12–20, Europe 12–22, rest of world 14–25 — see our Shipping Policy.
Will I pay customs duties or import taxes?
Depending on your country, import VAT/GST and customs duties may apply to your order. Rules vary by country and change often — for example, the EU charges VAT on imports and a flat €3 customs duty per item on low-value parcels. These charges are set by your destination country and are not included in our prices. See our Shipping Policy.
What is your warranty policy?
Every watch at Wear444 comes with a 1-year warranty covering manufacturing defects. If you have an issue within 12 months of purchase, contact us at support@wear444.com with photos and we will arrange a replacement or refund.
What movements do your watches use?
Our automatic watches use established movements — many run the Seiko NH35, NH34 or NH36, and others use the Miyota 8215/9100 or the PT5000. The movement is listed on each product page. The NH35 is a time-and-date movement with about a 41-hour power reserve; the NH34 adds a GMT hand to track a second time zone.
What is sapphire crystal?
Sapphire crystal is rated 9 on the Mohs hardness scale — only a diamond (10) is harder. Most of our watches use sapphire, and each listing states the crystal type; a few budget quartz watches use mineral glass.
Are these watches the same as on AliExpress?
The movements and cases come from the same kinds of manufacturers. What you get at Wear444 is curation, clear specs, a 1-year warranty, 30-day returns, and Canada-based customer support — not just a raw factory listing.
What payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are SSL encrypted through Shopify's secure checkout.
How do I track my order?
Visit our Track Your Order page. Tracking numbers are emailed after your order ships, and updates can take a few days to appear.
What is your return policy?
30-day returns from the date of delivery for unused items in original packaging, refunded to your original payment method. Return shipping is paid by the buyer unless the item arrived damaged or defective. We don't process exchanges — return for a refund and place a new order. See our full Returns Policy.
How do I contact you?
Email: support@wear444.com — we reply within 24 hours Monday–Friday. Business: Kruse Media LLC, Surrey, British Columbia, Canada.