We offer excellent after-sales services, the problem that you point our will get response within 24 hours and exact action within 48 hours.
Terms of payment:
1. (If customer like send request , invoice ,we will make it) 2.Western Union 3.T/T 4.Escrow (If you want to convenient ,can supply us full address ,phone number ,received person ,we can send order by escrow to you) 5.Alipay
Our Services:
1.When got customer inquiry ,we will reply AM 9:00 to PM 24.00. 2.Can reply customer all request on time. 3.We can talking by e-mail ,skype ,MSN ,webchat ,trademanager. 4.Help customer finished frist order (alibaba shop) 5.Received payment on time confirm customer ,delivery goods on time confirm tracking number to customer ,goods arrived custom on time inform customer 6.When customer received goods ,any problem can contact us
FAQ:
Q: Factory ? Yes !
A: We are a factory with more than 50 employees.Welcome the OEM/ODM order.
Q: If we order the samples today, when it will be dlivery and arrive ?
A: In general same day we will ship it out and you can see it online the second day, and will cost about 3-4 days arrive.
Q:Which shipping service you will use for my goods ?
A: We used DHL,Fedex,UPS,TNT,EMS as customer like.
Q: Where is your factory located? How can I visit there?
A: Our factory is located in the development zone of Xinfeng Town, Raoping County, Chaozhou City. The office address is located on the fourth floor of Building A, Jindiyuan Industrial Zone, Fucheng, Pinghu Street, Longgang District, Shenzhen
Q: How does your factory do regarding quality control?
A: Quality is priority. QC department with professional quality assurance specialist attach great importance to quality
controlling from the very beginning to the very end. Our factory has gained Rohs, SGS, CE FCC, authentication. Etc
Q: Please let us know if your product does not arrive in your delivery time frame?
A: This situation never happened in our company till now, because we have professional managerial personnel to overview and control for every parts of production, and we usually have training to every staff.